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Blue Mountains Tourist : Summer 2009 - 10
www.bluemountainstouristnewspaper.com.au summer 2009-10 34 Customer service covers a wide range of things. In the tourism business, the main touchstones are the quality of your product and the service provided by your staff. But some things aren't so obvious. Take photography. Just about every tourist carries a camera and in these digital days sometimes one small memory card holds the entire photographic record of someone's entire trip. Phil Hammon, CEO of Scenic World, is one person who realises how important a photographic record is -- and he'll go to extra lengths to reunite a visitor with a lost camera, as he explains ... "We've had a few victories in 'sleuthing' the owners of lost digital cameras and here are just a few examples: "Someone turned in a camera with a chip containing photos of a party at a bowling club in Queensland. I was able to zoom in on the 'Champions' board in the background which gave me the name of the club. I phoned up and spoke to several people from the barman up to the President, and although none would give me the name of the person whose party it was, they did agree to pass on my contact details. A lady rang me soon after and was very happy as it was her uncle's camera and they had been very upset at losing it because he was the only photographer on the night of her 21st birthday! "Then there was a camera lost by an Asian person and which contained photos of the inside of a student room at a university somewhere. Blowing up the background of one showed a pin board with a timetable on it which gave me not only the name of the university but the student. I gleefully looked up the contact details for the uni on the net and sent off an email to the Student Councillor. Back came a reply saying that they had a large number of students with that name (the Asian equivalent of Jane Smith). GRRR! Further examination of the timetable revealed a student number, which gave the Councillor sufficient information, so she emailed the student, who by this time had returned to China. She has since emailed me and we arranging to have the photos sent back to her. "Another camera contained the entire record of a person's travels through Vanuatu (where I had been and recognised some of the scenery), Tokyo (ditto), and Australia. It also contained a photo of a lady walking around the back of a red car with the front number plate clearly visible. A ring around of hire car companies revealed it belonged to Avis in Melbourne and they agreed to pass on my contact details to the hirer. He later phoned me from New Caledonia and we sent the camera back to him. "Our website also has a lost camera page for those occasions where an owner isn't so easy to track down www.scenicworld.com.au/index.php/sc enic-world-info/lost-cameras-en "And here's a tip: photograph your name and address in the first frame of every chip you use in your camera -- it'll make it easier for us to reunite you with your precious memories." Protecting your memories The National Pass is one of Australia's finest bushwalking trails. Six kilometres of stunning wild scenery and waterfalls. Traverse the dramatic cliff faces and explore the majestic canyons between Valley of the Waters and Wentworth Falls. Too much to fit in to just one day. Stay overnight close to where the trails begin... Moments Accommodation P. (02) 4757 4455 Whispering Pines Chalet and Cottages P. (02) 4757 1449 Visit www.NationalPass.com.au for a rich tapestry of the sights and sounds of the trail and to find details of some very special packages. www.NationalPass.com.au